Overview
NeoBio ("we," "us," or "our") operates the website at neobio.co.in and related pages that describe our peptide and oligonucleotide impurities, standards, Certificates of Analysis, and research support services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
By using our website or contacting us, you agree to the practices described here. If you do not agree, please do not use the site or submit personal information.
Information we collect
The type of information we collect depends on how you interact with NeoBio:
- Contact information you provide—such as name, email address, phone number, organization, and message content—when you reach out via email, phone, or contact forms.
- Order and inquiry details, including shipping address, research affiliation, product interests, and correspondence related to COA requests or custom synthesis.
- Technical data collected automatically, such as IP address, browser type, device information, pages viewed, and referring URLs, through cookies or similar technologies where enabled.
- Analytics data if we enable measurement tools (for example, Google Analytics) to understand site traffic and improve content.
How we use information
We do not use your information to provide medical advice or consumption-related guidance. Support is limited to legitimate laboratory research questions.
- Respond to product availability, COA, shipping, and institutional inquiry requests.
- Process and fulfill orders shipped to qualified US research addresses.
- Provide customer support during business hours (Monday–Friday, 9:00 AM – 5:00 PM IST).
- Maintain site security, prevent fraud, and enforce our Terms of Service and Research Use Policy.
- Improve catalog content, FAQs, blog resources, and overall website performance.
- Comply with legal obligations and respond to lawful requests from authorities.
Sharing and disclosure
We do not sell your personal information. We may share limited data with trusted service providers who help us operate the website, process payments, deliver shipments (such as UPS or FedEx), or perform analytics—only to the extent needed for those services and subject to appropriate confidentiality obligations.
We may disclose information if required by law, to protect the rights and safety of NeoBio and others, or to enforce agreements related to research-only use of our products.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences and measure aggregate traffic. You can control cookies through your browser settings. Disabling cookies may affect certain site features.
If analytics tools are enabled, they may collect anonymized or pseudonymized usage statistics. We use those insights to improve pages such as our product catalog, COA library, and research blog—not to build consumer marketing profiles.
Data retention and security
We retain contact and order records for as long as needed to fulfill requests, maintain business records, resolve disputes, and meet legal requirements. Technical logs are kept for a limited period appropriate to security and troubleshooting.
We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, or disclosure. No online transmission or storage system is completely secure; please use caution when sending sensitive details electronically.
International visitors
NeoBio is based in Pune, Maharashtra, India. Our website serves research customers primarily in the United States. If you access the site from another country, your information may be processed in India or by service providers in other locations where they operate. By submitting data, you understand it may cross borders subject to this policy.
Your choices and rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and contractual limits (for example, order records we must retain). To make a request, email info@neobio.co.in with enough detail for us to verify your identity.
You may opt out of non-essential marketing emails at any time by using an unsubscribe link or contacting us directly. Transactional messages related to orders and support may still be sent.
Children
Our website and products are directed to qualified research purchasers aged 21 and older. We do not knowingly collect personal information from anyone under 21. If you believe we have received such information, contact us and we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Contact us
For privacy questions or requests, contact NeoBio at info@neobio.co.in or +91-9502110818. Postal correspondence may be sent to Pune, Maharashtra, India.